For an Anker recall form, verify the exact model and serial number in the correct recall program before resubmitting. Models A1647 and A1652 appear in both a 2024 replacement recall and a separate 2025 expanded refund recall, so the model alone cannot choose the form. Compare the product, purchase period, serial result, and remedy in the applicable CPSC notice, then use the current route on Anker Product Recalls. Keep the power bank disconnected and stopped from use while you resolve a possible match.
Last reviewed August 26, 2026. Anker forms, remedy availability, and disposal contacts can change. Open the live manufacturer page from the CPSC notice immediately before entering a serial number or submitting personal information.
Choose the recall record before entering the serial number
The October 17, 2024 CPSC notice covers models A1642, A1647, and A1652 and describes a replacement remedy. The September 18, 2025 CPSC notice covers A1647, A1652, A1257, A1681, and A1689 and describes a refund or Anker gift-card route for impacted products. Because A1647 and A1652 appear in both, a searcher must not treat one program’s rejection as proof that the unit is unaffected by the other.
Read the CPSC recall number, recall date, affected description, and consumer-contact section. Then follow the manufacturer link from that notice. Avoid a saved form bookmark if it bypasses the program announcement; an older page may still load while expecting a different purchase period or remedy.
Capture the label before the form can change it
Photograph the entire power bank, the model number, the serial or SN Code, regulatory markings, and the purchase record. Use bright, indirect light and take a second close image of the serial. Do not edit the characters onto the photo. Keep the original file because some forms ask for a new photograph with a name, date, or the word “recalled” written on the device only after eligibility is confirmed.
For the A1642/A1647/A1652 route, the current Anker form describes a 16-character serial number on the bottom and states that the serial does not contain the letters O or I. That helps distinguish those letters from zero and one, but it does not authorize changing another unclear character. If the label remains unreadable, send the photograph to official support instead of guessing until the portal accepts a value.
Diagnose the rejection by stage
| Failure point | Evidence to recheck | Safer recovery |
|---|---|---|
| Serial says not affected | Every character, model, and selected recall program | Try the other applicable official recall record only when its model and dates fit |
| Serial format error | Length, O versus zero, I versus one, spaces, and copied punctuation | Type from a sharp label photo; do not invent missing characters |
| Upload rejected | File type, size, required view, marking, name, and date | Create the exact requested photograph and keep the original unaltered |
| Duplicate claim | Email address, case number, and prior confirmation | Ask support to recover or merge the existing case before resubmitting |
| No confirmation | Spam folder, submitted email, and final form screen | Save the screen and contact the official support route with the submission time |
Resubmit once, with a complete case record
- Save the CPSC notice and note whether you are using the 2024 replacement or 2025 expanded remedy route.
- Confirm model, serial number, purchase timing, and any order information without relying on product color or shape.
- Prepare only the photographs and proof requested by that form. Redact unrelated transaction details when the form permits it.
- Enter the serial manually from the photograph, review every character, and take a screenshot before final submission.
- Save the case number, confirmation email, files submitted, and the remedy or next step shown.
- If the same verified serial fails again, stop creating new cases and contact Anker through the current product-recall route.
A successful form submission proves only that the request reached the system. It does not prove the serial was confirmed, the remedy was approved, or a replacement or refund was issued. A portal no-match also does not prove the product is safe. The useful result is a written eligibility decision tied to the serial and recall record.
Handle the lithium battery while the case is pending
Follow the stop-use and storage instructions in the applicable notice. Do not charge, puncture, open, crush, or place the power bank in ordinary household trash or curbside recycling. Both CPSC notices provide special disposal language for recalled lithium-ion batteries. Contact the municipal household hazardous-waste program before transporting the unit and tell it the battery is recalled; a retail battery box may not accept it.
If the device is hot, swollen, leaking, hissing, smoking, or burning, move people away and call emergency services. A return form is not an emergency plan. Do not mail the battery unless the official program provides condition-appropriate shipping instructions.
When Anker support and the form disagree
Send support the recall notice URL, model, readable serial photograph, purchase timing, exact error message, and any existing case number. Ask which recall program owns the unit and what evidence remains missing. Keep the reply. Do not post the full serial, order number, address, or receipt publicly while seeking help.
The CPSC notice is the authoritative description of the announced U.S. recall, while the manufacturer administers its remedy. If a current page changes a material requirement, preserve both versions and ask for clarification. This guide does not establish whether a particular Anker unit is affected and cannot guarantee a remedy.
Anker form questions after a failed attempt
Can A1647 or A1652 belong to two recalls?
Those model numbers appear in both the cited 2024 and 2025 CPSC notices. Match the rest of the affected description and complete the serial check through the correct current program.
Should I write on the power bank before verification?
Only when the applicable remedy instructions require it and specify what to write. Premature marking can interfere with another program or erase useful label evidence.
What if I no longer have the order number?
Check the exact form language and ask Anker what alternate evidence it accepts. A serial match and product photo do not automatically replace every purchase requirement.
For the broader affected-product decision, use the Anker power bank recall check. For battery handling and other brands, continue with the battery and power bank recall check.